Please speak to venue staff, security or the manager on duty as soon as possible. The venue aims to provide a safe, inclusive and respectful environment for all guests and has zero tolerance for crowd surfing, stage diving or antisocial behaviour.

When leaving after an event, please exit in an orderly and respectful manner, keep noise to a minimum and follow any directions from staff or security.

No. Audio, video, camera and film recording devices are not permitted for artist copyright reasons unless approved in advance.

Most bandroom shows are 18+ unless the event is specifically listed as an underage or all-ages event. Please check the individual event listing before purchasing tickets.

Yes. The cloakroom is located in the bandroom at the box office. There is a $3 cloaking fee. Please check the Conditions of Entry for current bag restrictions and event-specific requirements.

You may be asked to provide valid photo ID on entry, especially for bandroom shows and 18+ events. Please check the event listing and Conditions of Entry before attending.

If a show changes date, ticket holders will be emailed with updated event information. Original tickets are generally valid for the new date unless otherwise stated. For ticket-specific questions, please contact Oztix Customer Support.

Tixel is our recommended resale platform for any sold out show. Tickets are verified and will be transferred to your details once purchase is finalised so you can feel secure in your purchase. Please contact Oztix Customer Support if you have any questions.

Tickets are generally purchased online via the Gigs page. If you need support with a ticket purchase, please contact Oztix Customer Support. On show days, online tickets are usually available until 4pm. Limited tickets may be available at the door, subject to capacity.

No. Ticket booking fees are not refundable. These fees cover administration, delivery and bank costs associated with ticket purchases.

Set times are usually posted on individual show listings one week before the event. Visit the Gigs page, select the event, and check the listing for the latest information.

Most bandroom shows are general admission and standing room only. Some gigs or events may have allocated seating. Check the individual event listing before booking. If you need a seat or accessibility support, please contact the venue before the event or speak to staff on arrival.

If you have misplaced your confirmation email or e-ticket, please contact Oztix via oztix.com.au/contactus/ or call 1300 762 545 for support.

Yes. Music Victoria, RRR FM and PBS FM members receive 10% off food and drinks. Show your membership card at the bar when purchasing. This offer excludes functions and already discounted items.

Yes. Food is available during kitchen opening hours. We recommend booking a table in advance if you plan to eat before a gig.

The rooftop bar is open during advertised trading hours and may be a good option before a show. Please check opening hours and event information before visiting.

We strive to create safe and comfortable environments for you to visit. We continue to maintain a high standard of cleaning and sanitation, promote air flow and ventilation. If you are feeling unwell, please stay home. If you have a ticket to a show you can resell it via Tixel, or if you have a booking you can reschedule it via the confirmation email. If you require any additional support while visiting our venue please contact us in advance or see our Accessibility page for further information.

Yes. Wheelchair access is via Botherambo Street. The rooftop is accessible via a lift, and accessible toilets are available. If you require access support, please contact the venue before your visit.

If you think you left something behind, please submit a lost property enquiry with a description of the item, the date you visited and your contact details.

You can view current job openings through the Join the Team page. Applications should be submitted through the listed job advertisement or enquiry pathway.

The venue is located at 57 Swan Street, Richmond VIC 3121, on Wurundjeri land. It is close to Richmond Station and multiple tram routes.

The rooftop bar is generally open Tuesday to Sunday from 12pm until late, with special hours on public holidays and event days. Please check the website or contact the venue before visiting.

Yes. The venue offers function options for private events, celebrations and group bookings. View our functions page to submit a function enquiry with your preferred date, guest numbers and event type.